CRESEWELL HERITAGE TRUST JOB DESCRIPTION

POSITION                             Visitor Services Supervisor – Part Time

RESPONSIBLE TO            Operations Manager

HOURS OF DUTY              3 days per week including weekends

9:30-6pm in peak season, 9:30-5pm in low season





SALARY                                Meets National Minimum Wage requirements

BASE                                    

Creswell Trading Co

Creswell Crags Museum

Crags Road

Holbeck

Worksop

NOTTS, S80 3LH

 

PROBATIONARY PERIOD           2 months

JOB PROFILE





Under the direction of the Operations Manager the post holder will head the team of Information and Sales Assistants who staff the reception and museum shop at Creswell Crags. You will be required to maintain the shop as a vibrant and engaging retail experience ensuring that the shop is clean and well stocked, and entering stock onto the stock control software. You will carry out administrative support, ensuring proper records are kept of all shop takings. You will also be required to deliver an exceptional level of customer care, providing general information about Creswell Crags to visitors, taking bookings and providing ticket sales for tours, events and exhibitions.





This role involves weekend working as well as occasional evenings and bank holidays.

JOB SPECIFICATION





Leadership & Management

  • To line manage the Front of House Assistants including compiling rotas, conducting training, implementing action plans and targets at the instruction of the Operations Manager, covering lunch breaks.

  • To gain an understanding of the cafe in order to assist in cases of staff sickness or holiday

  • To act as a reserve Duty Manager for the site, including learning the opening and closing procedures, assisting with site safety and security throughout the day and finding staff cover in incidences of illness

     

    Customer Services

  • To sell tickets and shop stock during opening hours, including consulting on products and up-selling

  • To provide the public with information and assistance concerning the site and building, the exhibitions, tours and extra activities

  • To be familiar with all till operations and with systems of sale transactions including cash, cheque and credit cards

  • To stock shelves and arrange stock on sale for display as directed by the operations manager. This includes re-stocking shelves throughout the day, merchandising and displaying new products prominently

  • To store deliveries quickly and appropriately and to keep the front desk area clear from clutter

  • To ensure the shop is clean and presentable during opening hours. This may include light cleaning duties such as dusting of shelves

  • To assist with visiting schools as requested including providing information and advice

 

Administration & Financial Management

  • Work as part of the Creswell Crags staff team to maximise and prioritise income generation

  • To stock shelves as required and to display goods in innovative and attractive ways

  • To monitor stock levels of sales and free goods including checking, recording, and storage of deliveries appropriately

  • To re-order stock and research new products and suppliers

  • To monitor price fluctuations, highlight any major changes to the Operations Manager and to price goods accordingly

  • To complete the record of sales at the end of each day

  • To organise and conduct stock-takes under the direction of the Operations Manager

  • To maximise  cost effectiveness of resources

  • To work alongside Derbyshire County Council in managing their mobility scooter scheme at Creswell Crags

     

    General

  • To be available to work in accordance with the needs of the business, in particular at weekends, bank holidays and school holidays.

  • To be of smart, clean and presentable appearance at all times, taking care of personal hygiene. This includes abiding by the dress code which you will be provided with

  • Throughout the working day conduct yourself in a friendly, helpful and professional manner around customers, visitors and other members of staff

  • To undertake any training necessary associated with the duties of the post and feel comfortable that you have received adequate training or instruction from the manager or supervisor before embarking on any task

  • To ensure that you and those under your supervision follow the Trust’s Health & Safety Policy and pay attention to area-specific risk assessments

  • To ensure you carry out your duties in a safe and efficient manner and do not endanger yourself or others.

  • To report any defects and / or potential hazards you notice to your line manager

  • To operate communications equipment (2-way radios, telephones and staff emails) as required

  • To report or discuss any other matters of concern you may have with the your line manager

  • To carry out any other duties which may reasonably be regarded as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the Job Description in specific terms 

     

     

    PERSON SPECIFICATION

     

Knowledge

Essential

Desirable

Educated to GCSE level English, Maths grade C or above

x

 

Sound knowledge of shop operations including cash/ income handling processes

x

 

Knowledge of retail display and promotion techniques

x

 

Understanding of basic health and safety procedures

x

 

Understanding of customer service standards

x

 

Understanding of heritage and conservation

 

x

First Aid trained

 

x

 

Skills

 

 

Strong team working and management skills

x

 

Good written and verbal communication skills including public presentation and telephone manner

x

 

Excellent customer care skills

x

 

Excellent numeracy

x

 

Effective and accurate record keeping

x

 

Good IT skills including word processing, spreadsheets, till-based stock control systems, and retrieving information from the internet

x

 

Excellent multi-tasking and time management skills

x

 

Flexible and adaptable, with positive outlook

 

x

 

Experience

 

 

Retail experience, including customer service and cash handling

x

 

Staff supervisory experience

x

 

Evidence of determination and creativity in problem solving

x

 

Experience of handling cash

x

 

Experience of working to budgets and sales targets

x

 

Experience of providing a high level of customer care, including provision of information from a variety of sources

x

 

Experience working according to financial procedures

 

x

Commitment to learning

 

x

To apply, please email your most up to date CV, and a covering letter, to

 lucy.astill@creswell-crags.org.uk